***This posting has closed. Thank you to all who applied.***

***Posting Close Date has been extended to December 31, 2009***

The Office of Pittsburgh Council Member Elect Natalia Rudiak is seeking applicants for the position of Constituent Services Manager. Council Member Elect Rudiak will represent Council District 4 in the City of Pittsburgh, which includes the communities of Beechview, Bon Air, Brookline, Overbrook, most of Carrick, and a small portion of Mt. Washington. She will take office upon her swearing in on January 4th 2010.

Application
To apply, please send your resume, a brief letter explaining your interest in the position, and a writing sample no longer than two pages to:

John Fournier
Rudiak Transition Coordinator
john@nataliarudiak.com.

Please, no phone calls. All applications will receive follow-up communication when relevant action is taken on the position. Applications are due no later than 5:00 p.m. EST on Thursday, December 31, 2009.

Position Overview
The Constituent Services Manager is primarily responsible for working with the Chief of Staff to develop a strategy for the constituent services program and to administer its implementation. Council District 4’s constituent services program includes a traditional government office at the City-County Building, as well as a field based community oriented problem solving component. All constituent service operations are consolidated in an online database, tracking our internal activities and producing a wide-scale picture of our constituents’ needs and concerns.

The constituent services program will track and monitor constituent communication, provide necessary follow-up, and help maintain Council Member Elect Rudiak’s visible presence in the neighborhoods of District 4. This position will be based in downtown Pittsburgh, with occasional travel to Pittsburgh City Council District 4.

Major Responsibilities

• Developing effective, innovative strategies for providing quality constituent service.
• Maintaining an online database of all constituent-related contact, and translating that data into relevant reports and benchmarks for improving constituent service.
• Supervising constituent service work-flow and ensuring that all staff members have the resources to respond to service requests. This includes monitoring emerging issues, identifying appropriate responses or solutions, and advising all staff accordingly.
• In conjunction with other staff, responding effectively to constituent comments and requests for service via many types of communication, including phone, letter, email, and in person.
• In conjunction with other staff, maintaining contact and relationships with community groups and major institutions in the district.
• Seeking out and evaluating additional outreach opportunities.

Additional Tasks

• Opportunities to pursue independent research on policy issues.
• Contributions to written communications: district newsletters, office website, press releases.
• Support to the Council Member and Chief of Staff.
• General office support: answering phones, greeting visitors, office maintenance.

Other Requirements

• This position is full time and requires a commitment of at least 40 hours per week.
• Occasional attendance at meetings outside regular office hours will be required.
• Some local travel in the district will be required.
• Projected starting date is Monday, January 18, 2010.
• Maintaining residency in the City of Pittsburgh is required.

Qualifications
Applicants should hold a degree in public affairs, social work, communication, or a related field. Customer service experience is preferred, and social service experience is a plus. Applicants must have the ability to build consensus and communicate effectively (written and oral). Applicants should have an avid interest in public service. Familiarity with customer relationship management (CRM) databases and basic data analysis are highly desirable. Women and minorities are encouraged to apply. Residency in District 4 is preferred but not required.

Workplace Culture
The staff of Council District 4 is committed to maintaining a culture of collaboration, teamwork, and openness. The staff will hold themselves and each other accountable to the highest standards of integrity and public service. The office of Council District 4 will be a friendly and fast-paced work environment, and we support the professional development of our staff.

Compensation & Benefits
Full-time City employees receive a comprehensive benefits package including health, dental and vision benefits; pension; voluntary deferred compensation plan; paid holidays; paid vacation; and personal days. The annual starting salary range for this position is $30,000 – $32,000, commensurate with education and experience.

Application
To apply, please send your resume, a brief letter explaining your interest in the position, and a writing sample no longer than two pages to:

John Fournier
Rudiak Transition Coordinator
john@nataliarudiak.com.

Please, no phone calls. All applications will receive follow-up communication when relevant action is taken on the position. Applications are due no later than 5:00 p.m. EST on Thursday, December 31, 2009.

###