***Posting Close Date has been extended to December 31, 2009***

The Office of Pittsburgh Council Member Elect Natalia Rudiak is seeking applicants for the position of Constituent Services Manager. Council Member Elect Rudiak will represent Council District 4 in the City of Pittsburgh, which includes the communities of Beechview, Bon Air, Brookline, Overbrook, most of Carrick, and a small portion of Mt. Washington. She will take office upon her swearing in on January 4th 2010.

Application
To apply, please send your resume, a brief letter explaining your interest in the position, and a writing sample no longer than two pages to:

John Fournier
Rudiak Transition Coordinator
john@nataliarudiak.com.

Please, no phone calls. All applications will receive follow-up communication when relevant action is taken on the position. Applications are due no later than 5:00 p.m. EST on Thursday, December 31, 2009.

Position Overview
The Constituent Services Manager is primarily responsible for working with the Chief of Staff to develop a strategy for the constituent services program and to administer its implementation. Council District 4’s constituent services program includes a traditional government office at the City-County Building, as well as a field based community oriented problem solving component. All constituent service operations are consolidated in an online database, tracking our internal activities and producing a wide-scale picture of our constituents’ needs and concerns.

The constituent services program will track and monitor constituent communication, provide necessary follow-up, and help maintain Council Member Elect Rudiak’s visible presence in the neighborhoods of District 4. This position will be based in downtown Pittsburgh, with occasional travel to Pittsburgh City Council District 4.

Major Responsibilities

• Developing effective, innovative strategies for providing quality constituent service.
• Maintaining an online database of all constituent-related contact, and translating that data into relevant reports and benchmarks for improving constituent service.
• Supervising constituent service work-flow and ensuring that all staff members have the resources to respond to service requests. This includes monitoring emerging issues, identifying appropriate responses or solutions, and advising all staff accordingly.
• In conjunction with other staff, responding effectively to constituent comments and requests for service via many types of communication, including phone, letter, email, and in person.
• In conjunction with other staff, maintaining contact and relationships with community groups and major institutions in the district.
• Seeking out and evaluating additional outreach opportunities.

Additional Tasks

• Opportunities to pursue independent research on policy issues.
• Contributions to written communications: district newsletters, office website, press releases.
• Support to the Council Member and Chief of Staff.
• General office support: answering phones, greeting visitors, office maintenance.

Other Requirements

• This position is full time and requires a commitment of at least 40 hours per week.
• Occasional attendance at meetings outside regular office hours will be required.
• Some local travel in the district will be required.
• Projected starting date is Monday, January 18, 2010.
• Maintaining residency in the City of Pittsburgh is required.

Qualifications
Applicants should hold a degree in public affairs, social work, communication, or a related field. Customer service experience is preferred, and social service experience is a plus. Applicants must have the ability to build consensus and communicate effectively (written and oral). Applicants should have an avid interest in public service. Familiarity with customer relationship management (CRM) databases and basic data analysis are highly desirable. Women and minorities are encouraged to apply. Residency in District 4 is preferred but not required.

Workplace Culture
The staff of Council District 4 is committed to maintaining a culture of collaboration, teamwork, and openness. The staff will hold themselves and each other accountable to the highest standards of integrity and public service. The office of Council District 4 will be a friendly and fast-paced work environment, and we support the professional development of our staff.

Compensation & Benefits
Full-time City employees receive a comprehensive benefits package including health, dental and vision benefits; pension; voluntary deferred compensation plan; paid holidays; paid vacation; and personal days. The annual starting salary range for this position is $30,000 – $32,000, commensurate with education and experience.

Application
To apply, please send your resume, a brief letter explaining your interest in the position, and a writing sample no longer than two pages to:

John Fournier
Rudiak Transition Coordinator
john@nataliarudiak.com.

Please, no phone calls. All applications will receive follow-up communication when relevant action is taken on the position. Applications are due no later than 5:00 p.m. EST on Thursday, December 31, 2009.

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Tuesday, September 15, 2009
5:30 – 7:30 p.m.

Cafe Euro
US Steel Tower, Lower Level
600 Grant Street
Downtown, Pittsburgh, PA

Complimentary Hors d’Oeuvres and Beverages

Contribution Levels:
$250 – Supporter Level
$100 – Suggested Individual Level

Click here to RSVP and to make a contribution online

Larry’s Road House, 1900 Whited Street, Pittsburgh PA 15210.  (link to google map)

Tuesday, May 19, 8pm.

Natalia will speak, following the tabulation of the results.

The highlight of the evening came when Natalia spoke to the crowd saying:

“I am running for Pittsburgh City Council to build bridges across this city. There are so many challenges Pittsburgh faces, and we can only solve them if we work across our neighborhoods and build strong relationships that will help get things done.”

Natalia is running to build a better Pittsburgh, and we can do that by protecting our neighborhoods from neglect and crime, rebuilding our business districts, and restoring public trust by effectively managing Pittsburgh’s public programs.

Thursday, April 2, 2009, 6-8pm
Double Wide Grill, 2339 East Carson Street

Food, Wine, and Beer Served

RSVP or Questions? aaron@nataliarudiak.com

Suggested Contribution: $50

Contributions may be made here or mailed to:
“Friends of Natalia Rudiak”, P.O. Box 59375, Pittsburgh PA 15210

Event Committee (as of 3/20/2009):
Regina Anderson, Maximilian Beier, Rachel Canning, Don Carlson, Nathaniel Doyno, Lori Gaido, John Garlow, Dan Gilman, Deborah Gross, Carrie Hagan, Matt Hannigan, Tony Lodico, Breen Masciotra, Mikhail Pappas, JJ Richardson, Barbara Rudiak, Chris Sandvig, Chris Schultz, Austin Shifrin, James Stokes, Patrick Sweeney, Janis Williams

Beechview Candidates’ Night

Featuring City Council Dist. 4 and District Justice 19^th Ward candidates

When: Thursday, March 26^th at 7:00 pm.

Where: St. Catherine of Siena’s McCann Hall, located at 1907 Broadway Avenue, Beechview.

Natalia was born and raised in Carrick, and was shaped by the communities she is running to represent as a member of City Council. She said in her remarks:

[My parents] gave me the qualities that I also see in the faces and actions of my neighbors today—the qualities that built this city and made it such a great place to live, and work, and to call home.

As an involved member of the community over the last several years, Natalia has seen first hand how much of a difference can be made by taking action. When she was young, she grew up in a close knit and supportive community. She is running for this seat to renew the neighborhoods she grew up in and make sure that families in south Pittsburgh today have the same support she had growing up.

I am running to renew our community, street by street and block by block. And we can do that by protecting our neighborhoods, rebuilding our business districts, and working to earn back the public’s trust after years of public mismanagement.

Natalia Rudiak addresses supporters at her campaign kick-off on January 29,2009 (Photo courtesy of Larry Rippel)

Natalia is committed to running a strong campaign, organized around issues and with the best interest of the people of south Pittsburgh at heart. To sign up for the campaign’s mailing list, to volunteer, or to donate, click over to the Action Center on the right hand side of the page.

Here is video from the event, provided by rauterkus.blogspot.com: